Lời Nguyền Kiến Thức

It's so great to see you, Mr. Wilson. In case you don't remember me, my name is Hoang Doe, and I'm a business intelligence developer in the IT team of our company. Recently, I found a bottleneck in our business intelligence system, and the sales team is struggling to reach out to the right customers at the right times. As a BI developer, I'm confident that I can upgrade our current BI system to become more modern and more effective to enhance data-driven decision-making in our company. Do you have any thoughts on upgrading to a new BI system? Please get in touch with me if there's anything I can do to help.

It's a subject psychologists have been investigating for the better part of a century. In this video, I wanted to share a couple of the old pioneering studies in this area, plus a recent neurological study that offers surprising ideas on just how deeply we're affected by group opinion. I'll end with some personal observations, and an invitation. In 1935, in his study of social influences, Sherif made use of a phenomenon called the autokinetic effect. This is where a stationary point of light in a completely dark room will appear to move. This happens because the eye makes tiny, involuntary movements all the time. In a well-lit room with clear reference points, our brain compensates for these involuntary movements, so that the world appears stationary. But in a totally dark room, we've got no frame of reference to tell our brain whether it's our eye that moved, or the point of light. Sherif asked individual subjects to estimate how far the point of light moved. When ...

I'm a business lawyer and a negotiation consultant so my professional life centers on effective conflict management and today I'm going to tell you the story of one of my most serious conflicts in order for you to wrap your head around the gravity of this situation there's something important you need to know about me I love cinnamon toast crunch so earlier this year after a long day at work all I wanted to do was relax at home with a bowl of my favorite cereal so imagine how I felt when I got home and I saw my lovely wife Whitney sitting on the couch finishing the last bowl of my cereal and she did not even have the decency to use milk so without thinking I marched into the kitchen I took her granola and I ate all of it and and I don't even like granola this is an example of how not to handle conflict so obviously we're having a little bit of fun with that example but the reality is that conflict can be the most challenging part of our personal and professional liv...

Somebody once told me, "Sometimes you need to take a step back to move forward." And I will never forget that sentence. In 2017, my family and I immigrated to the United States. Two months later, I found a job at an Asian seafood market. During this time, someone advised me that my age was still eligible for high school, and high school would prepare me for college. I was 19 years old at a time. That person told me that sometimes I need to take a step back to move forward. One week later, although I had already graduated from high school in Vietnam, I decided to go back to U.S. high school. Back to school, I felt extremely difficult to communicate with my teachers and classmates. I was unclear in the words and sentences I constructed, and most importantly, I did not understand what people're speaking. "Can you repeat that, please?" "Could you say that again, please?". These were the most frequent sentences I spoke of at the time. Sometimes people had t...

  Coming Attractions: Developing An OB Model 1.6  Compare the three levels of analysis in this text’s OB model. We conclude this chapter by presenting a general model that defines the field of OB and stakes out its parameters, concepts, and relationships. By studying the model, you will have a good picture of how the topics in this text can inform your approach to management issues and opportunities. Overview A  model  is an abstraction of reality, a simplified representation of some real-world phenomenon.  Exhibit  1-3  presents the skeleton of our OB model. It proposes three types of variables (inputs, processes, and outcomes) at three levels of analysis (individual, group, and organizational). In the chapters to follow, we proceed from the individual level ( Chapters  2  through  8 ) to group behavior ( Chapters  9  through  14 ) to the organizational system ( Chapters  15  through  17 ). The model illust...

  Challenges and Opportunities for OB 1.5  Identify managers’ challenges and opportunities in applying OB concepts. Understanding organizational behavior has never been more important for managers. Take a quick look at the dramatic changes in organizations. The typical employee is getting older; the workforce is becoming increasingly diverse; and global competition requires employees to become more flexible and cope with rapid change. As a result of these changes and others, employment options have adapted to include new opportunities for workers.  Exhibit   1-2  details some of the types of options individuals may find offered to them by organizations or for which they would like to negotiate. Under each heading in the exhibit, you will find a grouping of options from which to choose—or combine. For instance, at one point in your career you may find yourself employed full time in an office in a localized, nonunion setting with a salary and bonus compensation pa...

  There are Few Absolutes in OB 1.4  Demonstrate why few absolutes apply to OB. Laws in the physical sciences—chemistry, astronomy, physics—are consistent and apply in a wide range of situations. They allow scientists to generalize about the pull of gravity or to be confident about sending astronauts into space to repair satellites. Human beings are complex, and few, if any, simple and universal principles explain human behavior. Because we  are not alike, our ability to make simple, accurate, and sweeping generalizations about ourselves is limited. Two people often act very differently in the same situation, and the same person’s behavior changes in different situations. For instance, not everyone is motivated by money, and people may behave differently at a religious service than they do at a party. This doesn’t mean, of course, that we can’t offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must reflect si...